Frequently Asked Questions
What are the payment options?
There are three secure payment methods you can use to purchase your items, The payment methods are Square, Paypal, and Clear Pay.
When will my order arrive?
We are committed to processing your order as quickly as possible. Our processing time for personalized items is 5-7 working days, This processing time can increase during busy periods, After your order has been beautifully created it will then be dispatched & shipped by royal mail 1st class signed for which is usually 1-2 days.
What should I do if I'm not home to receive my order?
If you are not home when Royal Mail attempts delivery it will be taken to your local sorting office for you to collect or you can re-arrange delivery with them.
If you have chosen local delivery and you are not home when delivery was attempted a card will be posted for you to re-arrange a new date.
What should I do if my order has not arrived?
Royal mail can take up to 2 days to deliver your order (this could be longer during busy periods)
Please allow up to 4 days to receive your order, if you still have not received your order please get in contact with us to track it down.
What if my order has arrived damaged or incorrect?
You can find all our information on our returns policy page. If you have any questions please contact us.
How do I clean and care for my jewellery?
Here are a few steps to take when caring for your jewellery;
- Remove your jewellery when taking a bath or showering.
- Take care and be gentle with your jewellery
- Avoid getting any perfumes or chemicals on your jewellery.
- Take your jewellery off while exercising.
- Polish your jewellery often with your silver polishing cloth provided with your order.
I'm not sure on my size, what can I do?
Don't worry, If you contact us (Via instagram, Facebook or Email) we can give you some tips on how to measure your ring size etc
How will my order come packaged?
All orders placed will arrive beautifully packaged. All sterling silver items will arrive in a keepsake FMN jewellery box and all silver plated items will come in a little FMN pillow box. This will then be wrapped in our FMN Logo paper with a thankyou note, Jewellery care card and a silver polishing cloth to keep your beauties looking fresh and new.